Russia, Moscow
Learn and practice conflict competence skills and find out how to mediate a conflict between colleagues and subordinates.
Who is it for:
Heads of departments, HR, organizational consultants and business-trainers.
Details:
Over 80% of organizational conflicts are caused by the employees’ lack of conflict competence. And only 20% of conflicts happen as a result of objective contradictions which can not be overcome. But even then the acuity and duration of a conflict depend on employees’ ability to clearly understand their aims and express them without blaming and aggression.
During this training you will use a simple and reliable method to increase your conflict competence and you will also study conflict mediation.
This training is based on Nonviolent Communication approach.
Points:
- Say and hear now in a cooperative manner;
- Honestly express your dissatisfaction in a way that is easy for everyone to hear and which motivates for cooperation, not for resistance;
- Hear what the other person really wants to say even if hostile language is used;
- Basic theory and practice of mediation
- Ability to mediate between your colleagues who are having a conflict
- Realize the importance of and learn an effective way of expressing gratitude
Trainer:
Eva Rambala (www.rambala.hu) - Certified Trainer of the International Center for Nonviolent
Communication (www.cnvc.org), Eastern European Project coordinator.
Eva was born in Hungary and now lives in Budapest. She has 10 years experience of working in the business world. She has been studying Nonviolent Communication (NVC) since 1996 and became a Certified Trainer of the International Center for Nonviolent Communication in 2000. Since that time she has been working teaching this approach of NVC in more than 30 different countries across the world for a wide variety of groups, including businesses. She has worked closely with Marshall Rosenberg, the founder of this process, for five years.
Date and Time:
October 26-27, 2011
Time: 10a.m. – 7p.m.
11:30 a.m.- 11:45 a.m. - coffee break
1:30 p.m.-2:30 p.m. - lunch
4 - 4:15 p.m. - coffee break
Location:
Moscow, Russia
Fees:
14000 RUR (2 days). If you pay before October 5 – 12600 RUR (10% off). 2 participants from one company – 10% off, 3 and more participants – 20% off. The cost includes handout materials, lunch and 2 coffee breaks each day.
